Privacy Policy
To view our Candidate Privacy Notice for California Residents, click here.
1. Who Is Collecting Your Personal Data?
BY SUBMITTING DATA TO US WHEN YOU INTERACT WITH OUR SITE, YOU EXPRESSLY AGREE TO THE COLLECTION, USE, DISCLOSURE, RETENTION, AND DESTRUCTION OF YOUR PERSONAL DATA SUBMITTED TO US IN ACCORDANCE WITH THIS PRIVACY POLICY AND OUR Terms of Use.
2. Notice at Collection: What Personal Data Do We Collect?
- • Personal identifiers: name, email address, mailing or billing address, telephone number(s), date of birth, social media handle(s), Internet Protocol (“IP”) address, account name and password, information related to customer reviews, post-purchase surveys and other marketing surveys, responses to our skin quizzes and wholesale or affiliate applications, and the contents of your email or text communications, social media messages or posts, consultations, and live chats with us
- • Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories or tendencies; and payment information
- • Professional information: your job title and information related to your employer or organization
- • Internet or other electronic activity information (or “Log Data”): your device or browser type and version; your browsing and search history on our Site; information on how you came to our Site; and information regarding your interactions with our Site and advertisements, including the dates and times of your visits, the pages you viewed, and the time spent on our Site; communications metadata (e.g., the time/date a text message was sent or received)
- • Geolocation data: your IP address and approximate geolocation, such as your postal code or city/state
- • Audio or visual information: recordings of customer service calls for quality assurance purposes; security camera footage
- • Inferences drawn from Personal Data we collect
We have collected the same categories of Personal Data in the 12 months prior to the date of this Privacy Policy.
3. Notice at Collection: How Do We Use Your Personal Data?
| Categories of Personal Information | Purposes for Collection |
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Personal identifiers: name, email address, mailing or billing address, telephone number(s), date of birth, social media handle(s), Internet Protocol (“IP”) address, account name and password, information related to customer reviews, post-purchase surveys and other marketing surveys, responses to our skin quizzes and wholesale or affiliate applications, and the contents of your email communications, social media messages or posts, consultations, and live chats with us Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories or tendencies; and payment information Professional information: your job title and information related to your employer or organization Professional information: your job title and information related to your employer or organization Internet or other electronic activity information (or “Log Data”): your device or browser type and version; your browsing and search history on our Site; information on how you came to our Site; and information regarding your interactions with our Site and advertisements, including the dates and times of your visits, the pages you viewed, and the time spent on our Site Geolocation data: your IP address and approximate geolocation, such as your postal code or city/state Audio or visual information: recordings of customer service calls for quality assurance purposes Inferences drawn from Personal Data we collect |
To provide you with information about our business, products, and services; process your online applications, including but not limited to affiliate and partnership applications; register and manage your online accounts, including your subscription, wholesale, partnership and affiliate accounts, and/or memberships; maintain our own accounts for billing and delivery purposes; provide customer service to you, including skin quizzes, marketing surveys and post-purchase surveys; respond to your inquiries, reviews, and/or other correspondence; |
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Personal identifiers: name, email address, mailing or billing address, telephone number(s), date of birth, social media handle(s), Internet Protocol (“IP”) address, account name and password, information related to customer reviews, post-purchase surveys and other marketing surveys, responses to our skin quizzes and wholesale or affiliate applications, and the contents of your email communications, social media messages or posts, consultations, and live chats with us |
To advise you about products, services, offers, or events that may be of interest to you via advertisements and other marketing promotions and offers; audit and analyze the placement and effectiveness of our advertisements and other marketing efforts; customize your user experience; |
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Personal identifiers: name, email address, mailing or billing address, telephone number(s), date of birth, social media handle(s), Internet Protocol (“IP”) address, account name and password, information related to customer reviews, post-purchase surveys and other marketing surveys, responses to our skin quizzes and wholesale or affiliate applications, and the contents of your email communications, social media messages or posts, consultations, and live chats with us Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories or tendencies; and payment information Professional information: your job title and information related to your employer or organization Internet or other electronic activity information (or “Log Data”): your device or browser type and version; your browsing and search history on our Site; information on how you came to our Site; and information regarding your interactions with our Site and advertisements, including the dates and times of your visits, the pages you viewed, and the time spent on our Site Inferences Drawn from Personal Data we collect |
To advise you about products, services, offers, or events that may be of interest to you via advertisements and other marketing promotions and offers; audit and analyze the placement and effectiveness of our advertisements and other marketing efforts; customize your user experience. |
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Personal identifiers: name, email address, mailing or billing address, telephone number(s), date of birth, social media handle(s), Internet Protocol (“IP”) address, account name and password, information related to customer reviews, post-purchase surveys and other marketing surveys, responses to our skin quizzes and wholesale or affiliate applications, and the contents of your email communications, social media messages or posts, consultations, and live chats with us Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories or tendencies; and payment information Professional information: your job title and information related to your employer or organization Internet or other electronic activity information (or “Log Data”): your device or browser type and version; your browsing and search history on our Site; information on how you came to our Site; and information regarding your interactions with our Site and advertisements, including the dates and times of your visits, the pages you viewed, and the time spent on our Site Audio or visual information: recordings of customer service calls for quality assurance purposes; security camera footage |
To advise you about products, services, offers, or events that may be of interest to you via advertisements and other marketing promotions and offers; audit and analyze the placement and effectiveness of our advertisements and other marketing efforts; customize your user experience. |
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Personal identifiers: name, telephone number(s), and the contents of any communications you send or receive via text messaging Internet or other electronic activity information (or “Log Data”): communications metadata (e.g., the time/date a message was sent or received) and your device type |
To deliver, analyze, maintain and support the text messaging service; deliver text messages related to marketing, promotions, payment, customer support, delivery, checkout and other transactional-related messages and sale of our products and services; enhance text messaging features and customize and personalize your experiences on our text messaging service |
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Personal identifiers: name, email address, mailing or billing address, telephone number(s), date of birth, social media handle(s), Internet Protocol (“IP”) address, account name and password, Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories or tendencies; and payment information Professional information: your job title and information related to your employer or organization Internet or other electronic activity information (or “Log Data”): your device or browser type and version; your browsing and search history on our Site; information on how you came to our Site; and information regarding your interactions with our Site and advertisements, including the dates and times of your visits, the pages you viewed, and the time spent on our Site Audio or visual information: recordings of customer service calls for quality assurance purposes; security camera footage |
To monitor or improve our Site’s content and functionality; conduct internal business analysis; and understand customer trends; |
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Personal identifiers: name, email address, mailing or billing address, telephone number(s), date of birth, social media handle(s), Internet Protocol (“IP”) address, account name and password, Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories or tendencies; and payment information Professional information: your job title and information related to your employer or organization Internet or other electronic activity information (or “Log Data”): your device or browser type and version; your browsing and search history on our Site; information on how you came to our Site; and information regarding your interactions with our Site and advertisements, including the dates and times of your visits, the pages you viewed, and the time spent on our Site Audio or visual information: recordings of customer service calls for quality assurance purposes; security camera footage |
To detect unauthorized activities on our Site; prevent fraud and activities that violate our Terms of Use, other contracts or that are illegal; and protect our rights and the rights and safety of our users or others. |
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Personal identifiers: name, email address, mailing or billing address, telephone number(s) Professional information: your job title and information related to your employer or organization |
To engage in business transaction with the entity you represent and market to or engage in diligence with the entities you represent. |
4. Notice at Collection: Sources From Which We Collect Personal Data
5. Notice at Collection: Categories of Personal Data We Sell or Share or Use for Targeted Advertising
- • Personal identifiers (including IP address);
- • Internet or other electronic activity information including use of our website and Log Data.
For more information about the use of our cookies and other tracking technologies, see the section “How Do We Use Cookies?” below.
Residents of California, Colorado, and Texas may have the rights to opt out of certain sales, the sharing of Personal Data for cross-context behavioral advertising, and/or the use of Personal Data for targeted advertising. To exercise these rights, please click here For more information, see the U.S. State Privacy Rights section below.
We do not sell or share for cross-context behavioral advertising or targeted advertising purposes any of the other categories of Personal Data we collect.
No Profiling to Facilitate Decisions with Legal or Other Significant Risks
We do not engage in the automated processing of Personal Data to create profiles about individuals that are used in furtherance of decisions with legal or other similarly significant effects, such as the provision or denial of financial or lending services, housing, insurance, or access to essential goods or services.
6. Notice at Collection: How Long Will We Keep Your Personal Data
7. How Do We Disclose Your Personal Data?
| Categories of Personal Data | Categories of Entities to Which We Disclosed Personal Data for Business Purposes |
|---|---|
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Personal identifiers: name, email address, home or billing address, telephone number(s), date of birth, social media handle(s), IP address, account name and password, information related to customer reviews, post-purchase surveys and other marketing surveys, responses to skin quizzes, and the contents of your email communications, social media messages, consultations, and live chats with us |
Service providers that process payments, orders, subscriptions and memberships, fulfill and deliver orders and subscriptions, verify customer information, manage customer information and provide customer service (including through our call center and chat features), facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products (including through text messaging services), provide analytics information, and provide legal and accounting services. |
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Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories; and payment information |
Service providers that process payments, orders, subscriptions and memberships, fulfill and deliver orders and subscriptions, verify customer information, manage customer information and provide customer service (including through our call center and chat features), facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products, provide analytics information, and provide legal and accounting services |
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Professional information: your job title and information related to your employer or organization |
Service providers that process payments, orders, subscriptions and memberships, fulfill and deliver orders and subscriptions, verify customer information, manage customer information and provide customer service (including through our call center and chat features), facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products, provide analytics information, and provide legal and accounting services |
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Internet or other electronic activity information: your device or browser type and version; your browsing and search history on our Site; information on how you came to our Site; and information regarding your interactions with our Site and advertisements, including the dates and times of your visits, the pages you viewed, and the time spent on our Site |
Service providers that provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products (including through text messaging services), and provide analytics information. |
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Geolocation data: your IP address and approximate geolocation, such as your postal code or city/state |
Service providers that provide store locator services and analytics information. |
| Audio information: recordings of customer service calls for quality assurance purposes; security camera footage | Service providers that manage customer information, provide customer service (including through our call center), provide security services and cloud-based data storage, and to prevent fraud and other illegal activities. |
| Inferences drawn from Personal Data collected | Service providers that provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products (including through text messaging services), and provide analytics information. |
Business Purposes for Such Disclosures
We disclosed the aforementioned categories of Personal Data to the categories of third parties identified above for the following purposes: to process payments, orders, subscriptions and memberships, fulfill and deliver orders and subscriptions; verify customer information, manage customer information; provide customer service (including through our call center and chat features); provide store locator services; facilitate email communications; provide security services and cloud-based data storage; host our website and assist with other IT-related functions; advertise and market our products; provide analytics information; prevent fraud and other illegal activities; and provide legal and accounting services.
Additional Information About We May Disclose Personal Data and Purposes for Disclosures
For purposes consistent with this Privacy Policy, we may also disclose your Personal Data with our parent companies, subsidiaries and/or affiliates for the purposes identified above or as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also disclose your Personal Data to third parties to help detect and protect against fraud or data security vulnerabilities. And we may disclose or transfer your Personal Data to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.
8. Notice of Financial Incentive
When we offer financial incentives to you, we believe that the value of the differing pricing or services you will receive exceeds the cost of providing your Personal Data. Your participation in these programs is completely optional and subject to the terms provided to you at the time you sign up. You can opt-out of such program at any time by unsubscribing from future promotional emails, contacting us via OSEA Chat support, email at support@oseamalibu.com or contact us toll free at 1-888-282-4264, or accessing your subscription account.
9. Opt-Out of Email Communications
10. Third Party Websites
11. How We Secure Your Personal Data
12. How Do We Use Cookies?
We may use cookies, pixel tags, web beacons and other similar tracking technologies (“tracking technologies”) to automatically collect information through our Site. Tracking technologies are small data files placed on your computer, tablet, mobile phones or other devices that record certain pieces of information when you visit our Site. We may use these tracking technologies to help identify irregular behavior, prevent fraudulent activity, improve security, simplify your subsequent interactions with the Site, save your preferences for a better user experience, and help us understand how you interact with our Site.
We also allow third parties (including Google and Meta) to use third party cookies, web beacons, and other storage technologies to collect or receive information about how you interact with our Site and elsewhere on the Internet and use that information to provide analytics and other measurements services, and to deliver and target advertisements that are tailored to you. Third parties may also use some of these technologies to assist us in determining if you require assistance or are having problems navigating on our Site, and this may include technologies that record your interactions with the Site, including without limitation, your keystrokes, mouse clicks, screen touches, and information about when, how and from where you accessed our Site.
How You Can Manage Cookies
You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. You can disable cookies from your computer system by following the instructions on your browser or at https://allaboutcookies.org/. Note that if you disable, delete, or refuse to accept cookies, you may not be able to use some features of the Site and/or some of our pages might not display properly.
We use Google Analytics to evaluate the use of our Site. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit our Site, what pages they visit when they do so, and what other websites they visited prior to visiting our Site. We also use Google Ads Remarketing, including the Google Display Network, to deliver focused online behavioral advertisements to you both on and off the Site. For information, about Google’s privacy practices, please refer to the Google Privacy Policy: https://policies.google.com/privacy?hl=en-US#infocollect.
Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. We recognize the Global Privacy Control signal.
13. What Data Is Not Covered By The Privacy Policy?
- • Non-Personally Identifiable Data: Any non-personally identifiable data we collect, including, without limitation, Log Data, domain names of your Internet Service Provider, your approximate geographic location, a record of your usage of the Site, the time of your usage, and aggregated personally identifiable information, but only to the extent the foregoing cannot be used to specifically identify you.
- • Aggregated Personal Data: Any aggregated Personal Data that can no longer be used to identify you will be treated as non-personally identifiable data under this Privacy Policy.
14. Minors
15. International Privacy Laws
16. What If We Change This Privacy Policy?
17. How Can I Contact You?
18. U.S. State Data Privacy Rights
Verification of Requests
When you exercise rights other than opt-out rights, we will take steps to verify your identity. We will ask you for two pieces of personal information, depending on the nature of your request, and attempt to match those to information that we maintain or collect about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
Non-Discrimination
If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly. If you exercise your rights under this Privacy Policy, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (“CCPA”) and other laws provide you with the following rights with respect to Personal Data we collect and process:
Right to Know
You can ask us for the following information from us with respect to the Personal Data we have collected about you since January 1, 2022:
- • Specific pieces of personal information we have collected about you;
- • Categories of personal information we have collected about you;
- • Categories of sources from which such personal information was collected;
- • Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
- • Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- • The business or commercial purpose for collecting or selling your personal information.
You have the right to ask us to delete Personal Data we have collected from you. We will do so, subject to the exceptions under the law.
Right To Correct
You have the right to request that we correct Personal Data we hold that you believe is not accurate, taking into account the nature of Personal Data and purposes for processing such information.
Right to Opt-Out of Sale/Sharing
With respect to those categories of Personal Data that we sell to third parties or share with third parties for the purpose of cross-context behavioral advertising, you have the right to opt out of such sales and sharing.
Opt-out Preference Signals
An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates a consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests. The signal can be set on certain browsers or through opt-out plug-in tools.
We recognize the Global Privacy Control signal and do so at the browser level, meaning it does not apply to Personal Data we may collect offline or that we may associate only with your name or email address. For example, if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers associated with that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information: https://globalprivacycontrol.org/.
California Shine the Light
California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about the personal information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. To submit a request, contact us at 1-888-282-4264.
Exercising Your Rights
To exercise your rights to know, delete or correct your Personal Data, or to ask a question, submit your request via email at support@oseamalibu.com or contact us at toll-free 1-888-282-4264. For such requests, we will first acknowledge receipt of your request within 10 business days of receipt of your request. We will then provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
To exercise your rights to opt out of the sale of your Personal Data, sharing it for purposes of cross-context behavioral advertising or using it for targeted advertising click here. For such requests, we will comply no later than 15 business days after receipt of your request.
Authorized Agents
If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:
If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:
- • Requests to Know, Delete or Correct Personal Data: If the agent submits a request, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request.
- • Requests to Opt Out: If the agent submits a request to opt out of the sale of your Personal Data or the sharing of your Personal Data for purposes of cross-context behavioral marketing, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf.
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.
Other State Privacy Rights
State privacy laws in Colorado, Texas Virginia grant residents of each state the following rights with respect to their Personal Data:
Right to Know: The right to confirm whether or not we are processing their Personal Data and to access such data.
Right to a Copy: The right to a portable copy of the Personal Data we have collected from them, subject to certain exceptions.
Right to Delete: The right to request deletion of their Personal Data that we have collected about them and to have such information deleted, subject to certain exceptions.
Right to Correct: The right to ask that we correct inaccuracies in their Personal Data, taking into account the nature of Personal Data and purposes of processing such information.
Right to Opt Out of the Sale of Personal Data: To the extent we sell Personal Data (consistent with the definition of sale under each law), the right to ask us to stop doing so. We do not sell Personal Data under the definition of “sale” under Virginia law.
Right to Opt Out of Targeted Advertising: The right to ask us to stop processing Personal Data for targeted advertising purposes.
Exercising Your Rights
We will respond to requests from residents of states with respect to the rights that are provided under the requestor’s state law as of the effective date of that law.
To exercise rights to know, receive a copy, delete, or correct, please submit your request via email at support@oseamalibu.com or contact us toll free at 1-888-282-4264 To exercise your opt-out rights, you may submit your request here.
When We Do Not Act on a Request – Appeal Process
In some cases, we may not act on your requests (e.g., if we cannot do so under other laws that apply). When this is the case, we will explain our reasons for not providing you with the information or taking the action (e.g., correcting data) you requested.
Additionally, you have the right to appeal our decision by contacting us via email at support@oseamalibu.com or contact us toll free at 1-888-282-4264 within 30 days after your receipt of our decision.
Authorized Agents
You may designate an agent to submit an opt-out request on your behalf. If you would like to designate an agent to act on your behalf, we will use reasonable methods to validate their authority to submit a request on your behalf.
Authorized agents can submit a request to opt out of targeted advertising by contacting us at via email at support@oseamalibu.com or contacting us toll free at 1-888-282-4264.
